Shipping Policy

Order processing

We aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1 to 3 working days. During peak periods or promotional events, processing times may be slightly extended.

Delivery

We currently deliver within the United Kingdom.

Delivery times may vary depending on your location and the courier service used. Estimated delivery times will be shown at checkout where applicable.

Shipping costs

Shipping costs are calculated at checkout based on your order.

We may offer free UK delivery on orders above a specified value, as stated on the website.

Dispatch confirmation

Once your order has been dispatched, you will receive confirmation via email.

Delays

We are not responsible for delays caused by courier services, weather conditions, or circumstances outside of our control.

Incorrect addresses

Customers are responsible for providing accurate delivery details at the time of purchase.

We are not liable for orders delivered to incorrect addresses provided by the customer.

Missing orders

If your order has not arrived within a reasonable timeframe, please contact us at orders@luxspice.co.uk and we will investigate and assist.